Legal
Privacy Policy
Last updated: July 2026
This is a starting draft written to cover the basics of how Doors On Demand handles customer data. It has not been reviewed by a solicitor. Please have it checked by a qualified legal advisor before relying on it, particularly the sections on data sharing and your rights under UK GDPR.
Who we are
Doors On Demand Ltd ("we", "us", "our") supplies and fits internal doors to homes across the West Midlands. Mark is the director and main point of contact.
Company registration number: [add company registration number]
Registered address: [add registered address]
If you have any questions about this policy or how your data is handled, contact us at mark@doorsondemand.co.uk.
What information we collect
When you use our online quote calculator, message us on Facebook, or contact us directly, we may collect:
- Your name, email address, phone number and postcode
- Details of the job — door styles, quantities, sizes and finishes you're interested in
- Payment information needed to process your deposit and balance (we do not store your card details ourselves — this is handled securely by Stripe)
- Messages you send us via Facebook, WhatsApp, email or phone
How we use your information
We use your information to:
- Provide a quote and respond to your enquiry
- Process your order, deposit and balance payment
- Arrange and manage your fitting appointment, including calendar booking
- Contact you about your order, including follow-up if you haven't responded to a quote
- Improve our service and keep records for accounting and legal purposes
Who we share it with
We use a small number of trusted third-party services to run the business:
- Stripe — to process deposit and balance payments securely
- Monzo — for payment links sent directly for jobs arranged by message
- Google Calendar — to schedule and manage fitting appointments
- Meta (Facebook) — for messages, enquiries and advertising
We do not sell your personal information to third parties.
How long we keep your information
We keep customer and order information for as long as necessary to provide our service, meet our accounting and legal obligations, and handle any warranty or guarantee queries relating to your job. [confirm specific retention period, e.g. 6 years for accounting records]
Your rights
Under UK GDPR, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, where we're not required to keep it for legal reasons
- Object to or restrict how we use your information
- Ask for your data in a portable format
To exercise any of these rights, email mark@doorsondemand.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Cookies
This website does not use tracking or advertising cookies. [update this if analytics, ad pixels, or booking cookies are added later]
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
